COVID-19 POLICY
At Royal Palm Resort we want to give every guest that stays with us the peace of mind to know their health and wellbeing is our very top priority. Our apartments have always had rigorous standards for cleaning and safety. And, during the COVID-19 Pandemic, we have worked hard to deliver hygiene protocols over and above best practice recommendations.To ensure your safety, we are taking all necessary precautionary measures in accordance with the guidelines from our local and state public health authorities.
- Our housekeeping department is going to extreme lengths to ensure our apartments are thoroughly cleaned and sanitised for your safety and comfort.
- Sanitation levels have been increased across all high traffic, high touchpoint and shared area surfaces.
- We also increased the frequency of cleans in our facilities and other common areas.
If you have any other questions in regards to our onsite hygiene please feel free to contact our friendly reception team.
BOOKING POLICY
We’re offering peace of mind and the flexibility to change your stay
In the unfortunate situation that your upcoming stay with us may be affected due to Government border changes related to Covid-19, you contract Covid-19 or you are a close contact requiring isolation, please rest assured knowing that we are in this together and together we will have you holidaying again very soon!
Here is what to expect during your stay at Royal Palm Resort;
- We are proud to offer flexibility and support for all direct bookings made with Royal Palm Resort that are affected by Covid-19. Simply contact our friendly reception team and we will happily arrange a full travel credit so that you can enjoy your holiday at a later date.
- Your travel credit will allow you to change your booking dates up to 24 hours prior to arrival, without fees if affected by Covid-19.
- Date change will be subject to availability at time of rescheduling.
- Your total booking value will become a travel credit which can be redeemed within 12 months of your original booking.
For reservations made via a third party, travel agent or tour operator, please contact them directly.
Be sure to check out https://www.health.gov.au/ to get the latest info before booking or travelling to our hotel.
From all of us at Royal Palm Resort please stay safe, stay healthy and we very much look forward to seeing you soon.